Uncompromising Peace of Mind!
At Meraki Mobel, we are dedicated to delivering a seamless shopping experience that exceeds your expectations. We understand that occasionally issues may arise with your order, which is why we have carefully crafted our return and exchange policy to address any concerns swiftly and efficiently. Our aim is to ensure your absolute satisfaction with every purchase.
Case 1: Damaged, Broken, Incorrect, or Missing Order
1. Timely Notification:
Should you receive a damaged, defective, incorrect, or missing order, we kindly ask you to notify us within 48 hours from the time of delivery. Please note that any return requests brought up after this period may not be accommodated.
2. Assistance in Verification:
To assist us in the verification process, we kindly request that you provide a picture of your Order Invoice, which can be found inside your parcel. The invoice plays a vital role in ensuring accurate and efficient processing of your return request. In cases involving damaged or incorrect orders, we may also request a picture/video of the product.
3. Swift Resolution:
Once we have carefully reviewed your case within 48 hours of your complaint, we will initiate a convenient pickup request from your address, ensuring a hassle-free experience for you.
4. Return Requirements:
For the successful processing of your return, all products must be returned in their original condition, with all seals and tags intact. Additionally, please include all accessories, manuals, and warranty cards. To maintain the integrity of our products, we conduct a thorough Quality Check at our warehouse. Please note that we retain the right to refuse return requests if the product is returned in a broken, used, or poor condition.
5. Our Commitment to You:
If your return request is approved, Meraki Mobel will cover the Delivery Charges for the pickup as well as for the dispatch of your replacement order. We want to ensure that you experience complete peace of mind throughout the return process.
Case 2: Needing a Different Variant, Shade, or Type
1. Prompt Notification
If you require a different variant, shade, or type than the one you originally ordered, we kindly ask you to contact us within 7 days from the date of delivery. Please note that any return requests brought up after this 7-day period may not be accommodated.
2. Verification Made Easy
To facilitate a smooth verification process, we kindly request that you provide a picture of your Order Invoice, which can be found inside your parcel. This ensures that we can efficiently process your return request.
3. Swift Resolution
Once we have carefully reviewed your case within 48 hours of your complaint, we will initiate a convenient pickup request from your address, ensuring that your exchange is handled promptly.
4. Return Requirements
To ensure the successful processing of your exchange, please ensure that all products are returned in their original condition, with all seals and tags intact. Additionally, please include all accessories, manuals, and warranty cards. Our Quality Check at the warehouse guarantees that products are returned in their original condition. Please note that we retain the right to refuse exchange requests if the product is returned in a broken, used, or poor condition.
5. Your Satisfaction, Our Priority
If your exchange request is approved, your new order will be swiftly dispatched. To compensate for the pickup and delivery services, a nominal charge of Rs. 250 for delivery will be applied.
6. Monetary Refunds Made Easy
If you prefer a refund, we will issue an Internal Credit voucher for the same amount. This voucher can be redeemed at any future date in our store. Please note that Meraki Mobel is unable to process monetary refunds at this time.
Other Refunds
In the rare event that you have paid for an order and the products are out of stock at Meraki Mobel, we will facilitate a monetary refund. One of our dedicated customer support representatives will request your bank information, and the refund will be processed within 48 hours.
Our Dedicated Support
Throughout the return and exchange process, our committed customer support team is ready to assist you promptly and courteously. We value your satisfaction and are here to address any questions or concerns that may arise.
Please note that parcel pick-ups may occasionally take up to 6 to 8 working days due to courier delays. We kindly request your patience throughout this process.
We are confident that our streamlined return and exchange policy will provide you with the peace of mind you deserve when shopping at Meraki Mobel. We value your trust and are committed to ensuring your complete satisfaction.
